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Sustainability report 2020

Download the Hilti Sustainability Report 2020 as a PDF:


At a glance

Successes and measures

  • Revision of the code of conduct for employees
  • Development of a new learning portal in five languages

Business ethics

Ethical business conduct is based on integrity, one of our core values, and is not just a legal requirement for us, but also forms the sustainable basis for responsible business conduct. It is part of the trusting cooperation within our teams as well as with our customers and partners. The self-image of integrity and ethical behavior applies to everything we do and at all of our locations worldwide.

We commit ourselves and the industry to the highest standards of business ethics.

Organizational anchoring

Our group has a compliance department headed by the Chief Compliance Officer (CCO). The CCO has overall responsibility for compliance and reports to the General Counsel, who reports to the CEO. In addition, he can get in touch directly with the Audit Committee on the Board of Directors.

The CCO's responsibilities include monitoring and assessing compliance risks in the context of group-wide risk management, which is updated annually together with internal group auditing.

Management systems and guidelines

In addition, the CCO is responsible for our Group-wide Compliance Management System (CMS), which is based on ISO 37301 and the IDW PS 980 test standard. The CMS applies to all Group companies and reflects all formal compliance objectives and resolutions of the Board of Directors and Group Management. It includes guidelines, regulations, processes, organizational structures, roles and responsibilities as well as information on the planning and implementation of compliance measures. In addition to mandatory requirements for all companies, the CMS also contains recommendations on how individual Hilti organizations can act in accordance with the objectives according to the type and complexity of their business activities.

The internal guidelines of the CMS are based on the Hilti Code of Conduct for Employees and the Code of Conduct for Suppliers. The latter is also a mandatory component of all direct supplier contracts and indirect supplier relationships based on a risk matrix.

More information: Sustainable supply chain

For us, integrity, one of our core values, describes ethical and responsible business conduct.

Mirko Haase,
Chief Compliance Officer

In addition, the CMS contains regulations on the topics of antitrust law, money laundering, discrimination, the prevention of forced and child labor, health, work and environmental protection (HSE), data protection, product regulations, human rights, areas of export control and sanction law, as well as the prevention of corruption.

Compliance Management System

Regulations on the subjects:

  • Antitrust law

  • Money laundering

  • Discrimination

  • Prevention of forced and child labor

  • Health, safety and environmental protection (HSE)

  • privacy

  • Product regulations

  • Human rights

  • Export control and sanctions law

  • Corruption Prevention

How we embed business ethics in our processes

We have introduced various measures to make our employees aware of the issue of compliance and to keep this knowledge active.

Comprehensive and target group-oriented Compliance training concepts ensure that we inform our employees about these requirements. On-site training and case studies are also an integral part of our strategy. The training courses serve both as a general introduction to compliance issues and to deepen individual aspects and reach around 1,500 employees annually. The so-called “marketplace” in the entrance area of ​​our corporate headquarters and screens in the entrance areas of our store organizations are also used regularly to draw attention to compliance issues. In some cases, this also takes place in the form of exhibitions and events, such as the "data protection marketplace".

E-learning and workshops

Number of participants   
E-learning antitrust law13 53615 4423 213
Face-to-face workshops2 Compliance,
including antitrust law and anti-corruption

1 Number of participants in EU countries based on the competition law initiative 2019; plus participants in antitrust law e-learning courses in non-EU countries (CN, BR, IN, JP, AU, ZA)
2 Compliance workshops in general (including antitrust law and anti-corruption) as well as workshops with a focus on antitrust law for special groups of participants

A monthly topic-specific communication The compliance department on the intranet, via local channels and our internal communication platform “Yammer” with concise, memorable content for the entire workforce increases awareness of current and relevant compliance issues and is linked as a reminder of completed or optional e-learning courses.

All new managing directors of a market organization are trained on compliance issues in their area of ​​responsibility as part of a comprehensive training course for managing directors.

Our workforce should not only have an awareness of compliance issues, but should also actively contribute to compliance with the rules. That is why we make great efforts to avoid any Conflicts of interest made transparent become. New employees must therefore disclose all relevant conflicts during the hiring process, and existing employees must take part in a conflict of interest survey at least every three years - this period can also be shortened at the discretion of the local organizations.

All employees are called upon to prevent and report violations of statutory provisions or internal guidelines. We have numerous options and channels for establishing trustworthy - and if necessary anonymous - contact. These can be superiors or mentors, our so-called “Sherpas”, as well as the HR department. Our employees can contact the local and regional compliance officers, the central compliance department, the CCO and the anonymous Compliance hotline "SpeakUp".


Our anonymous compliance hotline is called.

We also pursue every suspected violation with the necessary care within the framework of internal investigations to ensure that facts are clarified and systemic problems are identified. In accordance with our compliance rules, we ensure that neither the rights of the whistleblower nor the person concerned are impaired (non-retaliation policy).

Data protection compliant behavior is supported by various technical and organizational measures, while employees are made aware of topics relevant to data protection law through training and automated IT security requirements. The approach follows a process design that is as closely as possible to data protection law.

We see ourselves as an innovation and premium provider in our industry, promote fair competition and accelerate technical progress and digitization. We have a Product Regulatory Compliance (PRC) Function established, which reports to the CCO independently of the business areas and supports and monitors the fulfillment of the product regulatory requirements beyond these. In this role, the Compliance Office also provides legal databases in addition to those of the technical areas in order to guarantee timely access to information on legal developments.

We are committed to the ten Principles of the UN Global Compact and to comply with internationally recognized human rights, as set out in the United Nations Charter of Human Rights and the International Labor Organization (ILO) Declaration on Fundamental Principles and Rights at Work, and we are committed to protecting these rights. We reflect this in our code of conduct for employees, our internal guidelines and the Supplier Code of Conduct

More information: Sustainable supply chain

Implementation examples 2020

In our sustainability strategy, we not only want to meet existing minimum legal requirements, but also set a visible sign of responsible corporate management. We have set ourselves this ambitious goal in the awareness that corporate ethical attitudes and behavior cannot be changed in the short term. This goes hand in hand with the task of continuously improving our internal organization, regularly questioning existing systems and, if necessary, making changes and optimizations.

Code of conduct for employees

The focus of the implementation of this goal in 2020 was, among others, on Revision of our code of conduct for employees.

New learning portal

In addition, a new learning portal with over 50 newly created content and formats, each in many languages. This allows the implementation of modern, efficient and target group-oriented learning concepts on the individual topics.

Prepare for future ambitions

On the basis of our annual plans coordinated with Group Management and the Board of Directors, we will systematically implement further measures to meet our responsibility as a global company, both internally and externally. This also means that we have to work continuously on the measures to meet the constantly increasing legal requirements. Key priorities are that Standardization and digitization of processes, the further optimization of our Training programs as well as a structured and reinforced auditing compliance with ethical standards at our suppliers. Compliance with the Human rights particular weight was attached.